At Story City we’re totally committed to protecting your personal information and will look after the information you entrust to us and keep it safely and securely.

Your Information

We’re always aiming to improve what we do and the more we know about how you use our products, the better we can serve you. The personal information that you supply to us through about.storycity.app or the Story City app enables us to personalise and improve your experience and relationship with us. It gives us a greater understanding of you, so that we can provide you with the full app functionality, and details of services and promotions that we feel would be of interest to you. Your personal information is collected in a variety of ways such as filling out our newsletter form on the right hand side bar of the website, or via the app such as to determine which pathway you preferred to take through a select story, if you are in the right location to unlock a story segment, or to use the camera to take a photo to post on social media as part of game play.

We do not collect personal, user specific data on our site. We do not use cookies, only Google Analytics which only keeps track of which pages a person visits in the app in aggregate, non-identifiable form, to help us better understand how users in general use our app and content.

Disclosing Information

Story City may share information about visitors in aggregate with third parties including business partners and sponsors, to understand visitor trends and patterns, and to manage and improve our service. Such information will be anonymous so that visitor’s privacy is protected.

Story City may disclose your information in response to a threat of legal proceedings as for example in response to a Court Order or a subpoena. Further, if Story City is requested by the police or any regulatory or government authority investigating suspected illegal activities to provide your personal information or other data collected about you and/or information concerning your activities whilst using the website at about.storycity.app we shall do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of the above website, and that use is deemed by us to be inconsistent with the terms and conditions.

about.storycity.app may contain links to other sites where information practices may be different. For example, if you “click” on a banner advertisement, the “click” may take you off this site. This includes links from advertisers, sponsors, and partners that may use our logo as part of a co-branding agreement. You should consult the other site’s privacy notices as Story City is not responsible and has no control over information that is submitted to or collected by such third parties. Story City may also use available technology to determine which areas of about.storycity.app you visit and the activities which you participate in. This information will be used for the purposes of managing your account, business development, trend analysis and marketing. If Story City should decide to change its privacy policy, those changes will be published on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

It is possible that Story City could merge with or be acquired by another business entity. Should such a combination occur, you should expect that Story City would share some or all of your information in order to continue to provide the service. You will receive notice of such event (to the extent it occurs) and we will require that the new combined entity follow the privacy practices which you have agreed to on registration with us.

Account Deletion

At Story City, we value your privacy rights, which includes providing you with the option to delete your account and all associated data from our systems. Please be aware that deleting your account will result in the permanent removal of your account data and it cannot be retrieved.

Should you decide to delete your account, please follow these steps:

  1. Open the Story City App on your Android or iOS device.
  2. Log into your account using your registered credentials.
  3. Once logged in, tap on your profile image to open the side menu.
  4. Within this side menu, select “Account Settings.”
  5. In the Account Settings section, tap on “Delete Account.”
  6. You’ll then be directed to a confirmation screen asking, “Are you sure you want to delete your account?” If you wish to proceed, tap “Yes.”
  7. After your confirmation, you’ll be taken to another screen explaining that deleting your account will result in the permanent loss of your data, which cannot be recovered. If you understand and accept these consequences, tap “Delete” to finalize the process.

Please be aware that once your account is deleted, all your personal data will be permanently erased from our servers, including your profile information, preferences, and any other data associated with your account. This action is irreversible.

Should you have any questions or require assistance with this process, please don’t hesitate to reach out to our customer support.